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Taxi Munich eG reacts to chaos: New rules for rail-taxi orders
In Munich, in the past few months there have been increasing conflicts among taxi drivers in the arranging of train taxi rides. The triggers were Deutsche Bahn vouchers for stranded passengers, which often lead to lucrative long-distance trips. Some drivers are said to have used improper or illegal methods to gain preferential access to these assignments.
Ride refusals and legal violations
According to Taxi München eG, this behavior partially led waiting drivers to turn away regular passengers at the corresponding taxi stand. Since taxis are subject to a statutory obligation to transport passengers, ride refusals constitute a legal violation. For affected passengers, this meant longer waiting times, while the drivers involved gained an unfair advantage.
Escalation during Oktoberfest
The tensions among the drivers continued to rise. In addition to numerous complaints, there were isolated incidents of physical violence. During Munich's Oktoberfest, the situation escalated particularly on the south side of the main station, where passengers sometimes could hardly get a taxi.
Change in Dispatch Parameters
As a reaction, Taxi München eG adjusted the dispatch of Bahntaxi trips in October. Instead of, as before, being issued to the waiting vehicles on the south side, the orders are now assigned to taxis on the north side of the station. The cooperative notes that the line-up of vehicles there makes abuse substantially more difficult.
Outlook
Taxi München eG announced that it would continue to monitor the situation closely and would take decisive action against individual drivers' misconduct to ensure the functioning of the dispatch system and the provision of service to passengers.
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