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In Zagreb, a tourist from New Zealand paid 1,500 euros for a taxi ride of only around 1.5 kilometers. As the elderly lady told the Croatian newspaper Jutarnij List, the taximeter initially showed 185 euros – an amount already far above the usual fare of about 10 to 20 euros. The driver offered to reduce the amount to 150 euros. Instead, however, 1,500 euros were charged to her credit card.
Report without consequences
The tourist filed a complaint and received 1,350 euros back. However, the driver went unpunished. The reason is the lack of legal regulation of taxi fares in Croatia. Without binding rules for per-kilometer rates or surcharges, the authorities can hardly intervene in such cases.
Repeated incidents
The current case is not an isolated incident. Croatian media regularly report on similar situations. For instance, a British tourist had to pay €101 for a roughly 13-kilometer ride to the airport. Here, too, the police could not intervene because the meter was running and a receipt was provided.
Lack of regulation as the main problem
The absence of a uniform pricing structure in Croatia’s taxi sector allows unscrupulous drivers to set their fares at will. This repeatedly leads to grossly inflated fares, especially in tourist hubs such as Zagreb. Media outlets advise travelers to research typical prices in advance to avoid being overcharged.
Impact on tourism
The incidents cast a negative light on the tourism industry and could undermine travelers’ trust in popular destinations such as Zagreb. Experts see a need for action by the competent authorities to curb the practice and better protect consumers.
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