Connectel automates taxi booking through voice AI

The Swedish technology company Connectel has presented the next version of its voice-controlled taxi bot. The new solution allows passengers to book, cancel, or obtain information about taxi rides using natural language, without any menus or keypad inputs. The voice dialogues adapt in real-time to the conversation flow and the concerns of the users.

Use of AI and Integration into Booking Systems

The Taxibot is based on artificial intelligence and advanced speech recognition, intended to enable context-aware communication in real time. The solution can be directly integrated into the booking systems of taxi companies and aims to process bookings quickly and securely. Particular focus is placed on alleviating call centers, especially during peak times such as evenings or weekends.

"We know how important simple and efficient customer dialogues are, especially in times of high demand and increasing accessibility requirements. With our next-generation Taxibot, we are taking a step further. The solution is based on modern AI and speech understanding that adapts to the context of the conversation in real time,"

says Robin Leijon, CEO of Connectel.

Further Development of an Existing Solution

The new generation builds on the already established version of the Connectel Taxibot on the market. It is used, among others, by Oslo Taxi, Taxi Stockholm, and Checker Detroit. Existing customers and new users will gain access to the enhanced features from fall 2025.