Follow-up report: Strong interest in a webinar on deductions for medical trips.

Which errors most frequently lead to denials by health insurance companies and how can they be avoided? This question was the focus of the joint webinar by taxi heute and opta data on June 17, 2026. Under the title "Top Denial Reasons of Payers for Medical Transports" the medical transport billing experts Sandra van Lier and Robert Zipprick informed about the typical pitfalls in the billing process and provided practical tips for taxi- and rental-car companies.

The focus was on the most common causes of inquiries, reductions, or denials of claims. It emerged that many problems arise already at the ordering of a medical transport. The speakers explained which information on the forms must be complete and correct and what companies should pay attention to during the subsequent billing.

Required information: a common source of errors

A focus of the webinar was the numerous mandatory data in the Regulation on patient transport. These include, among other things, complete patient data, the correct designation of the health insurance fund, the facility and physician number, the issue date, information on co-payments, as well as the signature and stamp of the physician. If individual data are missing or incomplete, deductions by the payer may result.

There are also regular errors in the transport details. For example, outbound and return trips must be clearly documented. In addition, information on the reason for the transport, the treatment facility, and the type of medically necessary transport means are required.

Documentation determines reimbursement

Another block of topics dealt with the requirements for the billing itself. Among other things, the complete documentation of the travel route, the correct indication of the kilometers driven, the signatures of the patients for each individual trip, and the correct allocation of line-item numbers and co-payments are decisive. Even small formal errors can lead to delays or deductions.

High participation and lively exchange

Participation of the attendees was particularly positive. The chat was used intensively throughout the event. The number of questions and practical examples was so large that the speakers sometimes barely kept up with answering.