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Leipzig taxi dispatch center reaches 10,000 AI bookings via telephone assistants.
According to the company, 520520 Leipzig Taxi e. K. has processed 10,000 orders via the AI-powered telephone assistant Toby in ten weeks. The headquarters has, since November 2025, been the first in Germany to use a fully AI-assisted order intake and has migrated the entire call center operation to the system.
Round-the-clock operation to reduce waiting times
According to the announcement, Toby continuously accepts ride requests. This should ensure short waiting times and high availability. The rapid use by customers is seen as a sign that AI systems are being adopted in day-to-day taxi operations.
Award for Successful Implementation
Taxi.de has awarded the central office for reaching 10,000 orders. In addition to the 520520 brand, the company also brokers CityTaxiLeipzig 22224444 and SparTaxi 22225555.
Digitisation step for the taxi industry
According to those involved, the project shows progress toward scalable and customer-oriented digital solutions in the mobility sector. (Source: Taxi.de)
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