Discount with Side Effects: Why Special Agreements in Healthcare Are Becoming a Risk

In the tension between social law and passenger transport, the pressure on the taxi and rental-car industry is growing. What at first glance appears to be a pragmatic instrument for cost control, upon closer examination develops into a structural problem: special agreements under § 51 of the Passenger Transport Act (PBefG) in the context of the Social Code (SGB).

The payment for non-emergency medical transport is becoming increasingly precarious - we have put Christian Linz from LVBTM into 'indignation mode' via AI. | Photo: taxi heute editorial team / AI
The payment for non-emergency medical transport is becoming increasingly precarious - we have put Christian Linz from LVBTM into 'indignation mode' via AI. | Photo: taxi heute editorial team / AI

Christian Linz, state managing director of the Bavarian Taxi- and Hire-Car Association, describes in a current information sheet the legal foundations – and above all the practical consequences. His analysis reads like an inventory of a system that has clearly fallen out of balance.

Duty to provide care — and to contractual binding

Starting point is § 133 SGB V. According to this, health insurance funds are obliged to ensure nationwide provision of patient transports for their insured. This goal is clearly defined: services should be available, economical and plannable. At the same time, the in-kind benefits principle of the statutory health insurance applies. The patient receives the prescribed service directly, the insurer covers the costs.

Taxi- and rental-car companies play an important role here – especially when public transportation is not an option. The legislator provides that health insurers shall enter into corresponding remuneration agreements with suitable companies, unless they are already regulated by tariff regulations.

Tight guardrails for special agreements

Special agreements cannot be freely designed in the mandatory taxi sector. Section 51(2) PBefG sets clear conditions: Defined timeframes or minimum quantities are required; the transport market must not be disturbed; prices and terms must be fixed in writing. In addition, licensing or notification obligations apply, which arise from the respective municipal taxi regulations.

In practice, however, the picture is inconsistent. While many municipalities require approvals, some rely solely on a notification obligation. From the association's point of view, this weakens control and opens up room for maneuver that can be economically problematic.

When discounts become part of the system

The core of the criticism lies in the economic impact of these agreements. According to the association's observations, the agreed prices are often 10 to 15 percent below the regular taxi tariff. If one adds missing waiting-time compensations, the shortfall amounts to around 20 percent.

This difference does not come without consequences. Companies come under pressure; profitability declines. In many cases, businesses respond with applications for tariff increases in the regular taxi traffic. The consequence is an indirect offset: The typical passenger subsidizes the discounts in patient transport through higher tariffs. A cycle arises that is neither market-appropriate nor legally intended.

Chain reactions among the payers

In addition, another effect on the demand side. When companies grant price concessions to individual health insurers, it raises expectations among other payers. A tangle of different agreements is created—a patchwork that is hardly easy to oversee.

For the approving authorities, monitoring becomes more difficult. At the same time, a creeping loss of tariff autonomy looms. Because the more prices are negotiated outside the official tariff framework, their practical significance diminishes.

Pressure from the customer base

The dynamics do not stop at the payers. Commercial and private customers also respond. Those who learn of cheaper health insurer terms increasingly question why these prices should not apply generally. The reference to tariff obligations convinces in such cases only to a limited extent – especially when exemptions are government-approved.

Legally, this trade operates in a field of tension. The passenger transport law generally prohibits individual discounts that are not available to all passengers. The practice of special agreements undermines this principle at least partially.

Break with the tariff system

Another problem lies in moving away from the established tariff structure. Classic taxi tariffs consist of base price, per-kilometer price and waiting time. Special agreements, by contrast, often work with flat-rate per-kilometer prices – without taking into account stand times.

Particularly in patient transport, the share of waiting time is relevant. Doctor appointments, treatments or discharges regularly lead to delays. If there is no corresponding remuneration, profitability declines further.

Calculation methods also diverge. Instead of a taximeter, external route planners are often used. This contradicts the requirements of the operating regulations for motor vehicle undertakings, which call for traceable and tamper-proof price determination.

Tax and administrative burdens

The effects reach into accounting. Flat-rate agreements are often not captured by the fare indicator. This means data for the technical safety device, which has been mandatory since 2026 and is intended to document revenues in an auditable manner, are missing.

In addition, there are further administrative requirements. Many health insurers transfer billing processes to the companies – without separate compensation. Digital billing systems, external service providers and long payment terms increase the workload further. Between service delivery and receipt of payment, up to nine weeks can elapse.

For the businesses, this means not only more office work but also liquidity needs. The costs for billing service providers are, according to the association, three to five percent of revenue.

Political signaling effect

The practice of special agreements also has a political dimension. Granted discounts are often interpreted by decision-makers as an indication that there is room for maneuver in the industry. Demands for tariff increases then meet with skepticism – even if they are economically justified.

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