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Taxi Holl Karlsruhe receives certificate "Senior-friendly Service"
Taxi Holl Karlsruhe has been awarded the designation “Senior-Friendly Service” by the City Senior Council Karlsruhe e.V. The certification is valid for the period 2026 to 2028. According to the City Senior Council, the company meets the defined quality requirements for senior-friendly services in passenger transport.
Award by the City Senior Council
The City Senior Council Karlsruhe e.V. advocates for the interests of older people and develops standards for age-appropriate service quality. The “Senior-Friendly Service” program is aimed at businesses that consistently tailor their offerings to the needs of older adults.
With the award, Taxi Holl is publicly named in informational materials and brochures of the City Seniors' Council. The certification is valid for three years and covers the period from 2026 to 2028.
Concrete criteria in day-to-day operations
Among the requirements are, among other things, willingness to assist with getting in and out, a respectful and patient manner, as well as help with luggage. Reliability for doctor and therapy rides is also part of the assessment.
In addition, an adjusted, comfort-oriented driving style as well as barrier-free and as comfortable as possible vehicles are taken into account. According to the company, Taxi Holl understands mobility, especially for older people, as a trust-based service.
Importance for public services
The award also highlights the role of taxi companies within public services. For many older adults, the taxi is a central means of attending doctor's appointments, maintaining social contacts, and participating in social life.
Taxi Holl, according to its own statements, relies on trained staff, a modern fleet, and a clear focus on service quality in daily operations. (Source: Taxi Holl Karlsruhe)
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